Virtual care isn’t just a convenience - it has become an important, cost-effective option for treating non-emergency conditions. We want to be sure you have the best care options available to you, and that’s why we’re enhancing your virtual care benefits for 2024.

$0 Cost Benefit for:

Primary Care

Mental Health

Dermatology and more

Access to a doctor via video or phone 24/7


Call 1-800-835-2362

or download the mobile app

Effective January 1, 2024 Teladoc has replaced MDLive

as the Fund's virtual care provider. Teladoc offers a larger provider network with no changes in your cost-sharing, and more. Make sure to use your Independence Administrators ID card when registering for access.

Talk to a doctor, therapist or medical expert anywhere you are by phone or video.

Download the Teladoc Health App

Set Up Your Account

Use your Independence Administrators ID Card when creating your account

New IA Gold Card

Please note that you DO NOT need to check the box, there in NO ACCESS CODE REQUIRED


Set up your account in minutes


Follow the instructions


Speak with a Medical Expert