MDLIVE Telehealth (Effective November 1, 2020)

The Telehealth Benefit has switched from Amwell to MDLIVE.

$0 cost benefit for you!

Eligible Participants now have access to a doctor via video or phone 24/7/365.

Register to see a licensed physician anywhere, anytime, at $0 COST to you or your dependents!

You can use MDLIVE when:

    • You need to see a doctor, but can't fit into your schedule.
    • Your doctor's office is closed.
    • You feel too sick to leave the house.
    • You need care for your children.
    • You're traveling and forgot a prescription or need a doctor.

You will use your Independence Administrators Member ID number when you register. 

How to Access MDLIVE

Download the App
On the Web

Visit MDLIVE.com to Register

Activate on the MDLIVE website at MDLIVE.com/levelcarehealth. Sign-up for virtual access to Board Certified Doctors, Therapists and Dermatologists.

By Phone

Call MDLIVE to Register

1-(888) 921-0313

or text LevelCareHealth to 635-483 to get started & download the MDLIVE app from the app store.

Text LevelCareHealth to 635-483 to get started & download the MDLIVE app from the app store.

The Benefits of an Online Visit

Visits Anywhere

Install the mobile app and access healthcare from anywhere at anytime.

Open 24 Hours

Doctors are available 24 hours a day, 365 days a year at $0 COST to you.

No Appointments

Just sign in and have your visit. No more germy waiting rooms.

Prescriptions

Prescriptions are sent electronically to the pharmacy of your choice.

What is MDLIVE Telehealth?

With MDLIVE, you can access a board-certified doctor by secure online video, phone, or the MDLIVE app – anytime, anywhere, 24/7/365. MDLIVE is a low-cost, convenient alternative to Urgent Care Clinic visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your nearest pharmacy.

How do I sign up for MDLIVE or activiate my MDLIVE account?

You can easily sign up or activate your account by using one of the following methods:

  1. Go online and visit: mdlive.com
  2. Call our toll free number: 1-888-632-2738 or text LevelCareHealth to 635-483
  3. Download our Mobile App, available on the iTunes store and Google Play.

You will use your Independence Administrators Member ID number when you register. To register a spouse or dependent, you must use the primary member's first name, last name, gender, date of birth and member ID.

** You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.

Can I add my spouse and eligible dependents?

Yes, you will use your Independence Administrators Member ID number when you register. To register a spouse or dependent, you must use the primary member's first name, last name, gender, date of birth and member ID.

Each family will create their own unique username and password.

 

What medical conditions can be treated by using MDLIVE?

Medical Conditions:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • UTI (Adult Females Only)
  • Vaginitis
  • and more
Can a provider prescribe medicationas part of an MDLIVE visit?

Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice. Please be aware that we do not prescribe controlled substances (e.g. narcotic medications, anxiolytics, stimulants), nor do we prescribe certain other medications (see Full list here). And finally, MDLIVE does not guarantee a prescription will be written; that will be determined by the physician, based on your clinical presentation.

Member Testimonials

Saved me from having to take off work. Way better than going and waiting in a germ-filled waiting room!

~ Rich - Local 167

I was skeptical about it, but had nothing to lose. Never thought I'd be having doctor appointments in my living room!

~ John - Local 158