With MDLIVE, you can access a board-certified doctor by secure online video, phone, or the MDLIVE app - anytime, anywhere, 24/7/365. MDLIVE is a low-cost, convenient alternative to Urgent Care Clinic visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your nearest pharmacy.

You can easily sign up or activate your account by using one of the following methods:

1. 1. Go online and visit: mdlive.com
   2. Call our toll free number: 1-888-632-2738 or text LevelCareHealth to 635-483
   3. Download our Mobile App, available on the iTunes store and Google Play.

You will use your Independence Administrators Member ID number when you register. To register a spouse or dependent, you must use the primary member's first name, last name, gender, date of birth and member ID.

** You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.

Yes, you will use your Independence Administrators Member ID number when you register. To register a spouse or dependent, you must use the primary member's first name, last name, gender, date of birth and member ID.

Each family will create their own unique username and password.

Medical Conditions:

• Acne
• Allergies
• Constipation
• Cough
• Diarrhea
• Ear problems
• Fever
• Flu
• Headache
• Insect bites
• Nausea / vomiting
• Pink eye
• Rash
• Respiratory problems
• Sore throats
• UTI (Adult Females Only)
• Vaginitis
• and more

Behavioral Health Teletherapy:

Teletherapy is a new way to get care. You can see a licensed therapist and have an online video therapy session/visit, on your schedule, from wherever you're located. Our HIPAA compliant teletherapy service is easy to use and requires no special hardware.

Conditions that may be treated include:

• Child Behavior & Learning Issues
• Coping With Loss & Grief
• Financial Hardship
• Marital Problems
• Parenting Counseling & Advice
• Problems at Work
• Stresses & Challenges of Everyday Life

Dermatology conditions that may be treated include:

• Acne
• Alopecia (Hair loss)
• Boils
• Cold Sores
• Cysts
• Dermatitis (including Maskne)
• Eczema
• Folliculitis
• Fungal Skin Infections
• Hives
• Skin Pigmentation Disorders
• Suspicious Spots & Moles
• Warts

If the MDLIVE doctor believes a medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice. Please be aware that they do not prescribe controlled substances (e.g. narcotic medications, anxiolytics, stimulants), nor do they prescribe certain other medications. And finally, MDLIVE does not guarantee a prescription will be written; that will be determined by the physician, based on your clinical presentation.